Returns & Exchanges


Confuze’s return and exchange policy is hassle free and simple. All you have to keep in mind is to return or exchange the product within 10 days from the date on which product was delivered to you.

  • Product to be exchaged should be worth more than Rs. 299 or else you’ll have to pay the re-shipping charges.
  • In case of exchange, our delivery agent will deliver the new item and simultaneously pick up the original product from you.

Note: You can request exchange only once.

We will ask you to preserve the product in its original condition along with its tags and packaging. You are welcome to try the product but please take adequate measures to maintain its condition.

In case the product is spoiled, washed or without tags, our delivery agent will refuse to accept the product. Gift wrapping charges are not refundable.

Please check the link below in case you are looking forward to return or exchange any product.


Return or Exchange

If you return a product, the amount will either be credited in your Confuze wallet which you can re-use during your next purchase or the amount can be credited in your bank account.